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Heartlink

Privacy Policy

Effective Date: 10 January 2026
Last Updated: 10 January 2026

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HeartLink is an iOS mobile application for couples designed to create a sense of presence through shared digital experiences. HeartLink is not a medical device, does not provide medical advice, and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

This Privacy Policy explains what information we process, why we process it, how we share it, and what choices you have.

 

1) Summary (Key Points)

  • Two-person experience: HeartLink is designed for two linked partners. Once linked, content you submit to couple features is intended to be visible to your linked partner, subject to in-app visibility controls.

  • Heartbeat detection: HeartLink uses your device during the heartbeat feature to estimate beat-to-beat timing from changes in light captured while you use the feature. We do not store raw camera video or raw camera frames captured while using the Heartbeat feature. If you save a heartbeat recording, we store a derived timing sequence and related metadata (for example, a title you provide and a timestamp) used to replay the experience.

  • No sale of personal data: We do not sell personal data, as “sell” is defined under applicable law.

  • Controls: You can manage iOS permissions and manage certain in-app content. You can also initiate account deletion (see Section 8).

  • No tracking: We do not use data collected in the app for tracking as defined by Apple (i.e., linking user/device data collected from this app with data from other companies’ apps/websites for advertising).
     

 

2) Information We May Process

We process information to operate HeartLink, link partners, deliver in-app experiences, and provide quizzes/memories.

A) Information you provide

  • Profile information: Nickname, optional full name, avatar.

  • Account and authentication: Account identifiers, login method, authentication/security tokens, account timestamps.

  • Couples content (UGC): Quiz answers, favorites/saved memory actions, photos uploaded as answers, and “heartbeat recording” titles.

  • Support communications: information you provide when you contact support (messages, attachments, and troubleshooting details).
     

B) Information generated when you use HeartLink

  • Heartbeat detection (derived data): On-device processing to estimate beat-to-beat timing and generate derived timing events for the experience and quality guidance. If you save a recording, we may store a derived timing sequence and related metadata.
     

  • Live heartbeat sharing (real time): Heartbeat timing events are transmitted to your linked partner in real time to produce synchronized haptics. Live events are intended to be transient and not intended as a stored history of beats.
     

  • Technical/diagnostic data: We process IP address and request timestamps when you use the service. We may collect diagnostics such as crash/error logs and basic usage analytics (for example, feature interactions) if enabled in the app.
     

C) Purchases and subscriptions (if you buy something)

HeartLink is currently offered as a free app. If we offer paid features in the future, purchases on iOS will be processed by Apple through its in-app purchase system. We may process subscription/entitlement status and purchase identifiers needed to validate access. We do not receive your payment card details from Apple.

 

3) Device Permissions

HeartLink requests access to certain device features when you choose to use features that require them. You can manage permissions in iOS Settings.

  • Camera:  Used when you use the heartbeat feature and when you choose to capture/upload a photo. We do not store raw video/images captured during the heartbeat feature; photos you choose to upload are stored as user content.
     

  • Photo Library: Photo Library: Used to select and upload photos (for example, as quiz answer). Uploaded photos are stored so they can be displayed to you and your linked partner within the couple space.

     

4) How We Use Information

We use information to:

  • Provide and operate the HeartLink service (accounts, linking, features)

  • Enable partner experiences and sharing within the linked couple space

  • Provide heartbeat timing detection, live sharing, and optional saved recordings

  • Provide quizzes, answers, memories, and favorites

  • Maintain security, prevent abuse, and troubleshoot issues

  • Provide customer support and respond to requests

  • Comply with legal obligations and enforce our Terms

  • Improve and develop features, including debugging and, where enabled in the app, analytics and performance optimization.

  • Communicate with you about the service (e.g., important notices, security updates).

We do not use heartbeat-related data for advertising or tracking.

 

5) Partner Sharing and Visibility

HeartLink is designed for two linked partners. Subject to in-app visibility rules, your linked partner may be able to see couple-space content, including your displayed profile details, saved heartbeat recordings (derived track data and metadata), quiz answers, shared memories, and photo answers.

Important: Your partner may screenshot or otherwise copy content displayed on their device; we cannot prevent this.  If you do not want something shared with your partner, do not submit it in couple-shared features.

Unlinking: Unlinking: You may request to unlink by contacting support. When we process an unlink request, we disable the link between accounts. Depending on the feature, shared couple-space content may be deleted from our systems. Your partner may still retain copies of content previously displayed on their device (for example, screenshots), and we cannot remove those copies.

 

6) How We Share Information

We share information only as needed to operate HeartLink, comply with law, and protect the service. We do not sell personal data. 

  • Service providers: We use third-party service providers to host and operate the service (for example, authentication, databases, storage). These providers process data on our behalf and under our instructions. We require service providers to protect personal data consistent with this Privacy Policy and applicable law.
     

  • Apple services: Apple may process data related to in-app purchases/subscriptions, Sign in with Apple (if used), App Store distribution, and related services.
     

  • Legal and safety disclosures: We may disclose information if we believe it is reasonably necessary to comply with applicable law or lawful requests, enforce our Terms, or detect/prevent/address fraud, security, or technical issues.
     

 

7) Data Retention and Deletion

We keep information only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required by law.

  • Account and profile data: Retained while your account is active; deleted when you delete your account (subject to legal/backup constraints).
     

  • Couple link and couple-space content: Retained while the couple exists. When an account is deleted, we delete shared couple-space content from our active systems (subject to legal, security, and backup constraints). Because couple-space content is shared, deleting an account may delete shared content for both partners.
     

  • Backups: Our infrastructure may maintain backups for reliability and disaster recovery. Deleted data may persist in backups for a limited period consistent with our backup schedules. 

 

8) Your Choices and Rights

  • Access and correction: You can update certain profile details in the app. You may contact us for help accessing or correcting information you cannot change in-app.
     

  • Delete content: You can delete certain content in the app where the feature is available. If you cannot delete something in the app, you can contact support to request deletion where applicable.
     

  • Account deletion (in-app):  You can initiate account deletion within the app (Settings → Delete Account). Deleting your account deletes your account/profile data and removes the couple link (if linked). Important: Because HeartLink’s core features operate inside a couple space, deleting an account also deletes the shared content associated with that couple.
     

  • Account deletion (by contact): If you cannot access the app, you can contact us to request deletion via email to support@couplespaceinc.com (verification may be required).

 

9) Safety and Abuse Reporting (UGC)

HeartLink is a private, two-person experience and not a public social network. Users may upload content (e.g., photos or text) within the app that may be shared.

  • Reporting: You can report objectionable content or abuse using the in-app “Report a problem” feature (if available) or by emailing support@couplespaceinc.com. Please include your user ID, screenshots (if available), and a description.

  • Review & actions: We may review reports and take action, including removing content where feasible, restricting features, or suspending accounts.

  • Blocking: You can contact support to request that we restrict access between linked accounts. When implemented, this may stop sharing and prevent further content exchange, subject to technical and legal constraints.

 

10) Security

We take reasonable measures designed to protect information and reduce unauthorized access, disclosure, or misuse, including access controls, secure infrastructure practices, and monitoring for abuse.

 

11) International Transfers

HeartLink may be used globally. Information may be processed and stored in countries other than where you live, which may have different data protection laws than your jurisdiction.

 

12) Children’s Privacy

HeartLink is not intended for children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under this age. If you believe a child has provided personal information to HeartLink, please contact us at support@couplespaceinc.com.

 

13) Changes to This Privacy Policy

We may update this Privacy Policy. When we do, we will update the “Last Updated” date above. If changes are material, we will provide notice in the app or through other appropriate means.

 

14) Contact Us

For privacy questions or requests: Privacy email: support@couplespaceinc.com
For support: Support email: support@couplespaceinc.com
For objectionable content / abuse reports: Abuse/Safety email: support@couplespaceinc.com

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